Question 1

How do I submit a custom order request?

Accepted Answer

Go to 'Customize Your Product,' fill in details (fabric, size, budget, timeline), and submit. Designers will respond, and you can choose one to proceed.

Question 2

How do I communicate with designers?

Accepted Answer

Use Studio Tokri's Chat & DM feature to discuss customization details, share references, and confirm order specifics before proceeding.

Question 3

Who handles payment and delivery?

Accepted Answer

Designers manage payment and shipping. Customers pay directly to the designer via UPI/bank transfer. Studio Tokri does not handle logistics but recommends discussing delivery before finalizing.

Question 4

What if I'm unsatisfied with my order?

Accepted Answer

Check the designer's refund/alteration policies before ordering. Discuss all details via chat. In case of disputes, contact Studio Tokri's Help Center for resolution guidance.

Question 5

How do I sign up as a designer?

Accepted Answer

Register on Studio Tokri, upload portfolio/work samples, and set customization categories. Once approved, you can start receiving customer requests.

Question 6

What payment methods should I use?

Accepted Answer

Designers directly handle payments via UPI, bank transfer, or digital wallets. Mention accepted methods clearly in your profile to avoid confusion.

Question 7

Can I set my own pricing & policies?

Accepted Answer

Yes! Set customization charges, policies, and timelines. Clearly mention refund/exchange rules before accepting orders to avoid disputes.

Question 8

How do I handle customer disputes?

Accepted Answer

Resolve issues via chat with the customer first. If unresolved, contact Studio Tokri's Help Center for guidance. Ensure transparency in pricing, policies, and expectations.

Frequently Asked Questions

For Customers

For Designers

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